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Terms & Conditions – The Leo Store

Welcome to The Leo Store. By placing an order on our website, you agree to the following Terms & Conditions.

  1. General
  2. The Leo Store offers premium gifts, anime collectibles, imported watches, jewelry, perfumes, gourmet treats, customized gifts, and accessories. We reserve the right to update product information, pricing, and policies at any time without prior notice.

  4. Product Information
  5. We strive to display product colors, images, and descriptions as accurately as possible. Minor variations in color, packaging, or design may occur due to photography, screen settings, or supplier updates.

  7. Orders & Payments

    • All orders are subject to acceptance and availability.

    • Prices listed on the website are in Indian Rupees (₹).

    • Full payment must be completed before an order is processed and shipped.

​4. Shipping & Delivery

    • Orders are usually delivered within 4–5 business days from the date of dispatch.

    • Delivery timelines may vary depending on location, courier service, public holidays, or unforeseen circumstances.

    • Customers are responsible for providing accurate shipping details.

​5. No Refund & No Return Policy

    • The Leo Store does not offer refunds or returns once an order has been delivered.

    • Please review product details carefully before placing your order.

​6. Exchange Policy

    We offer exchange only in case of a manufacturing defect or damage received at the time of delivery.

    Conditions for exchange:

    • The request must be made within 3 days of delivery.

    • The product must be unused, in original packaging, and with all tags/accessories intact.

    • Clear photos or videos of the defect/damage must be provided.

    • Exchange is subject to verification by our team.

    2. Products damaged due to misuse, improper handling, or normal wear and tear are not eligible for exchange.

    7. Store Pickup – Collect in Store (Take Away)

    Customers can choose “Collect in Store (Take Away)” as their delivery method at checkout.

    • Select “Collect in Store (Take Away)” during checkout.
    • Complete your order and make the full payment online.
    • Your order will be prepared and made ready for pickup within 24–48 working hours.
    • Customers may collect their order from the next working day, once the order is ready.
    • Please bring your order confirmation or order number when visiting the store for pickup.
    • Orders can be collected from The Leo Store during store working hours.
    • Pickup availability may be affected by public holidays, unforeseen circumstances, or other operational delays.
    • If you have any questions regarding your pickup, please contact our customer support team.

    3. Pickup Your Order Within 24–48 Working Hours at The Leo Store!

    8. Cancellations

    Orders cannot be cancelled once placed, cancellation requests cannot be accepted.

    9. Intellectual Property

    All website content, including logos, images, text, and designs, is the property of The Leo Store and may not be copied or used without permission.

    10. Limitation of Liability

    The Leo Store shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

    11. Contact Us

    For exchange requests or support, please contact us through the contact details provided on our website or WhatsApp Business account.


    The Leo Store – Where Every Gift Feels Special